We’ve temporarily adjusted our policies to make them more flexible, so you can feel confident as you look forward to future travel.  See the details of our Flexible Reservation Policies here.


Specials / Promotions Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card.
  • Deposit requirements will automatically be charged within 7 days of booking.
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be canceled without further notice.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.

Deposits and Payments:

  • A $200.00 non-refundable deposit per person (including the free person) due within 7 days of booking.
  • Full balance due 60 days prior to travel.
  • A $30 change fee applies to any changes.

Cancellations:

  • $200 per person deposit will be forfeited.
  • Cancellations made within 30-45 days prior to arrival date: A 50% penalty applies.
  • Cancellation made within 8-29 days prior to arrival date: No refund provided but future credit (less non-refundable deposit per person) will be granted. Credit will be valid for travel within one year of original travel dates.
  • Cancellations 7 days or less before arrival date and No-shows: No refund or no credit will be given.
  • Unused services of the package are non-refundable and non-transferable.
  • Other discounts or promotional offers are not combinable with this offer.
  • No refunds for flight cancellations, natural disasters, war, terrorism, etc.

Group Policy:

  • For every 20 adult 7-night package, the 21st adult and the 22nd adult are complimentary based on double occupancy. Minimum of 7-night package.

Children Reservations:

  • Promotional child rates for children 5 to 9 years, staying in the same room with adults.
  • Children 4 years old and below are Free-of-Charge, sharing room with an adult; meals are also Free-of-Charge.
  • Children 10 years old and above are considered an adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August only and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of the child’s passport will be required.

 

GRATUITIES are not included in package prices. Please see our Tipping Guidelines for suggestions.


Standard Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card.
  • Deposit requirements will automatically be charged within 7 days of booking.
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be canceled without further notice.
  • For final payments, an agent will contact you to confirm the method of payment.
  • If final payment is not received by the date required, the deposit will be forfeited.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.

Deposits and Payments:

  • A deposit of $100.00 USD per person is required within 7 days of booking or the reservation will be canceled without further notice.
  • Final payment is due 60 days prior to arrival or the deposit will be forfeited.
  • Reservations made within 60 days of arrival require full payment within 7 days.

Holiday Travel Dates:

  • A deposit of $200.00 USD per person is required for bookings that include Thanksgiving, Christmas or New Year. Inquire with an agent for details.
  • Full payment is required 90 days prior to the travel date.

Cancellations:

  • 91 days or more prior to travel – full refund
  • 90-61 days prior to departure – $50.00 USD per person
  • 60-46 days prior – $100.00 USD per person
  • 45-8 days prior to arrival – no refund provided, but credit is given to the same individual toward future reservations made within one year of original dates.
  • Credits are non-transferable.
  • No refunds for flight cancellations, natural disasters, war, terrorism, etc.
  • Unused services of the package are non-refundable and non-transferable (no name changes allowed).
  • No refund or no credit will be given for no-shows or cancellations within 7 days or less of departure.
  • Changes made to the reservation after confirmation are subject to a $25.00 USD change fee per person.

Holiday Travel Dates:

  • Special cancellation penalties apply during holiday travel dates that include Thanksgiving, Christmas, and New Years.  Inquire with an agent for details.
  • No penalty for cancellations made 121 days+ before arrival.

Children Reservations:

  • Children 4 years old and below are Free-of-Charge, sharing room with an adult; meals are also Free-of-Charge.
  • Child rate applies to children 5 to 9 years, sharing a room with an adult.
  • Children 10 years old and above are considered an adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of the child’s passport will be required.

Group Policy:

  • For every 11 people – the 12th person is complimentary. Minimum of 7-night package

GRATUITIES are not included in package prices. Please see our Tipping Guidelines for suggestions.