Standard Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card.
  • Deposit requirements will automatically be charged within 7 days of booking.
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be canceled without further notice.
  • For final payments, an agent will contact you to confirm method of payment.
  • If final payment is not received by the date required, the deposit will be forfeited.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.

Deposits and Payments:

  • A deposit of $100.00 USD per person is required within 7 days of booking or the reservation will be canceled without further notice.
  • Final payment is due 60 days prior to arrival or the deposit will be forfeited.
  • Reservations made within 60 days of arrival require full payment within 7 days.

Holiday Travel Dates:

  • A deposit of $200.00 USD per person is required for bookings that include Thanksgiving, Christmas or New Years. Inquire with an agent for details.
  • Full payment is required 90 days prior to travel date.

Cancellations:

  • 91 days or more prior to travel – full refund
  • 90-61 days prior to departure – $50.00 USD per person
  • 60-46 days prior – $100.00 USD per person
  • 45-8 days prior to arrival – no refund provided, but credit is given to the same individual toward future reservation made within one year of original dates.
  • Credits are non-transferable.
  • No refunds for flights cancellations, natural disasters, war, terrorism, etc.
  • Unused services of the package are non-refundable and non-transferable (no name changes allowed).
  • No refund or no credit will be given for no-shows or cancellations within 7 days or less of departure.
  • Changes made to the reservation after confirmation are subject to a $25.00 USD change fee per person.

Holiday Travel Dates:

  • Special cancellation penalties apply during holiday travel dates that include Thanksgiving, Christmas, and New Years.  Inquire with an agent for details.
  • No penalty for cancellations made 121 days+ before arrival.

Children Reservations:

  • Children 4 years old and below are Free-of-Charge, sharing room with an adult; meals are also Free-of-Charge.
  • Child rate applies to children 5 to 9 years, sharing a room with an adult.
  • Children 10 years old and above are considered adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of child’s passport will be required.

Group Policy:

  • For every 11 people – the 12th person is complimentary.

GRATUITIES are not included in package prices. Please see our Tipping Guidelines for suggestions.


2018 50th Anniversary 2 x 1 Special Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card.
  • Deposit requirements will automatically be charged within 14 days of booking.
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be canceled without further notice.
  • For 50% deposit and final payment, an agent will contact you to confirm method of payment.
  • For reservations made within 90 days of arrival, 50% payment will be charged to the credit card within 14 days of booking.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 14 days of booking.

Deposits and Payments:

  • $200 per person non-refundable deposit due within 14 days of booking (including for person traveling free)
  • 50% of total due 90 days prior to arrival.
  • Balance due 60 days prior to arrival.

Cancellations:

  • $200 per person deposit forfeited.
  • Cancellation 30-45 days prior to arrival date: 50% penalty.
  • Cancellation 8-29 days prior to arrival date: no refund provided, but credit is given to the same individual (transferable) toward a future reservation made within one year of original travel dates.
  • Cancellations made 7 days or less before arrival date and No-Shows: no refund or credit will be given.
  • Unused services of the package are non-refundable and non-transferable.
  • Other discounts or promotional offers are not combinable with this offer.
  • No refunds for flights cancellations, natural disasters, war, terrorism, etc.

Children Reservations:

  • Promotional child rates for children 5 to 9 years, staying in same room with adults.
  • Children 4 years old and below are Free-of-Charge, sharing room with an adult; meals are also Free-of-Charge.
  • Children 10 years old and above are considered adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August only and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of child’s passport will be required.

Group Policy:

  • For every 21 people – 21st person and 22nd person are complimentary.

GRATUITIES are not included in package prices. Please see our Tipping Guidelines for suggestions.


2019 Buy-1-Get-1-FREE Special Reservation Policies

Placing a reservation online and submitting a credit card acknowledges your understanding and acceptance of the following terms and conditions:

  • All reservations must be guaranteed with a valid credit card.
  • Deposit requirements will automatically be charged within 7 days of booking.
  • If the credit card entered is unable to be processed, an alternate credit card will be requested by an agent or the reservation will be canceled without further notice.
  • For reservations made within 60 days of arrival, full payment will be charged to the credit card within 7 days of booking.

Deposits and Payments:

  • A $200.00 non-refundable deposit per person (including the free person) due within 7 days of booking.
  • Full balance due 60 days prior to travel.
  • A $30 change fee applies for any changes.

Cancellations:

  • Cancellations made more than 46 days prior to arrival date: The full $200 per person deposit will be forfeited.
  • Cancellations made within 30-45 days prior to arrival date: A 50% penalty applies.
  • Cancellation made within 8-29 days prior to arrival date: No refund provided but future credit (less non-refundable deposit per person) will be granted. Credit will be valid for travel within one year of original travel dates.
  • Cancellations 7 days or less before arrival date and No-shows: No refund or no credit will be given.
  • Unused services of the package are non-refundable and non-transferable.
  • Other discounts or promotional offers are not combinable with this offer.
  • No refunds for flights cancellations, natural disasters, war, terrorism, etc.

Children Reservations:

  • Promotional child rates for children 5 to 9 years, staying in same room with adults.
  • Children 4 years old and below are Free-of-Charge, sharing room with an adult; meals are also Free-of-Charge.
  • Children 10 years old and above are considered adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August only and is available for children ages 5 to 14.
  • Reservations with children must be booked by an agent by calling our offices at 800-227-3483, 954-929-0090 or by sending an email to Reservations.
  • A copy of child’s passport will be required.

Group Policy:

  • For every 21 people – 21st person and 22nd person are complimentary.

GRATUITIES are not included in package prices. Please see our Tipping Guidelines for suggestions.