Deposits & Payments Policy

  • Deposit: A deposit of $200.00 USD per person is required within 7 days of reservation. The reservation will be automatically canceled without further notice if the deposit is not received within this timeframe.
  • Final Payment: The total payment is due 60 days before arrival. Failure to complete the final payment by this deadline will result in forfeiture of the deposit.
  • Reservations Made Within 60 Days of Arrival: For bookings made less than 60 days before arrival, the full payment must be completed within 7 days of the reservation.

Holiday Travel Dates (Thanksgiving, Christmas, New Year)

  • Holiday Deposit: For bookings that include Thanksgiving, Christmas, or New Year's dates, a deposit of $300.00 USD per person is required within 7 days of reservation.
  • Holiday Final Payment: Full payment for holiday travel dates is required 90 days before arrival.

 

Group Reservation Policy:

  • For every 11 paid adults, 7-night adult package, the 12th adult is complimentary, based on the lowest adult package rate.
  • A minimum of a 7-night stay is required.
  • Saturday to Saturday travel only.

Cancellation Policy

  • More than 60 days before arrival: Eligible for a Full Refund.
  • Between 59 and 45 days before arrival: A cancellation fee of $200.00 USD per person applies.
  • Between 44 and 30 days before arrival: A cancellation fee of 25% of the total reservation cost is charged.
  • Between 29 and 8 days before arrival: No refund will be provided. However, a credit for future travel is available to the same individual. This credit must be used within one year of the original travel date. The $200.00 deposit per person will be deducted from this credit, and new rates may apply when rebooking.
  • 7 days or less before arrival, including no-shows: No refund or future credit will be offered.
  • Exceptions: No refunds are available for flight cancellations, natural disasters, war, terrorism, etc.
  • Unused Services: Non-refundable for any parts of the package that are not utilized.

Children Reservation Policies:

  • Children 5 years old and below are free-of-charge, sharing a room with an adult; meals are also free-of-charge.
  • Children rates apply to children 6 to 9 years old, sharing a room with an adult.
  • Children 10 years and older are considered an adult.
  • Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August and is available for children ages 6 to 12.
  • An agent must book reservations with children. Please contact our offices by calling 800-227-3483, 954-929-0090, or by emailing reservations.
  • A copy of the child's passport will be required.