Reservation Policies
Deposits & Payments:
- $200 USD per person deposit due within 7 days of booking.
- Final payment due 60 days before arrival date.
- Reservations made within 60 days of arrival require full payment within 7 days.
Holiday Travel Dates:
- $300 USD per person deposit due within 7 days of booking, for bookings that include Thanksgiving, Christmas, or New Year.
- Final payment due 90 days before arrival date.
Children’s Reservation Policies:
- Children 5 years and under stay free when sharing a room with an adult.
- Child rates apply to children 6 to 12 years old sharing a room with an adult.
- Children 12 years and older are considered adults.
- Dolphin Scuba Summer Camp is offered each year during the months of June, July, and August and is available for children ages 6 to 12.
- An agent must book reservations with children. Please contact our offices by calling 800-227-3483, 954-929-0090 or by emailing reservations.
- A copy of the child’s passport will be required.
Cancellation Policy:
Cancellations made within:
- 60 + Days Before Arrival: No penalty.
- 59 – 45 Days Before Arrival: $200 USD per person penalty.
- 44 – 30 Days Before Arrival: 25% penalty of the total cost of the reservation.
- 29 – 8 Days Before Arrival: No refund provided; however, a future credit will be given to the same individual to be used within one year of the original travel date, less the $200 deposit per person. New rates will apply for future credit.
- 7 Days or Less Before Arrival & No-Shows: No refund or credit.
- Exceptions: No refunds for flight cancellations, natural disasters, war, terrorism, etc.
- Unused services of the package are non-refundable and non-transferable.
Group Policies:
- For every 11 paid adults, 7-night adult package, the 12th adult is complimentary, based on the lowest adult package rate.
- A minimum of a 7-night stay is required.
- Saturday to Saturday travel only.
Group Payment & Cancellation Policy:
- $200 USD per person deposit due within 7 days of booking.
- Final payment due 90 days before arrival date.
- Reservations made within 90 days of arrival require full payment within 7 days.
Cancellations made within:
- 90 + Days Before Arrival: No penalty.
- 60 – 89 Days Before Arrival: $100 USD penalty per person.
- 46 – 59 Days Before Arrival: $200 USD penalty per person.
- 30 – 45 Days Before Arrival: 25% of the total reservation cost.
- 8 – 29 Days Before Arrival: No refund provided; a future credit, minus non-refundable deposit, per person will be issued, valid for one year from the original travel date (subject to rate changes).
- 7 Days or Less Before Arrival & No-Shows: No refund or credit.
- Exceptions: No refunds for cancellations due to flight cancellations, natural disasters, war, terrorism, etc.
- Unused services of the package are non-refundable and non-transferable.
Travel Protection
To ensure the safety and security of your trip, we suggest purchasing travel insurance. Our recommended providers include Dive Assure for diving accidents and dive-travel protection, and INSUBUY Travel Medical Insurance for medical coverage, including new Coronavirus infections. To obtain a quote or ask any questions, please contact us via email, phone, or by clicking the links below.